Payment Policy
Last updated: April 1, 2026
At Novastila, we are committed to providing our customers in the United Kingdom with a secure, transparent, and seamless payment experience. This policy outlines the payment methods we accept, the currency used, how we handle payment security, and what to do if you experience any issues.
Accepted Payment Methods
We accept the following secure payment methods:
| Payment Method | Type |
|---|---|
| 💳 Visa | Credit / Debit Card |
| 💳 Mastercard | Credit / Debit Card |
| 💳 American Express | Credit Card |
| 🅿️ PayPal | Digital Wallet |
All payments are processed at the time of order confirmation. No order is dispatched before payment has been successfully authorised.
Payment Security
The security of your payment information is our highest priority. All transactions are processed through secure, encrypted payment providers compliant with the PCI-DSS (Payment Card Industry Data Security Standard).
Our website is protected by a valid SSL certificate, ensuring all data exchanged between your browser and our server is fully encrypted.
We never store your full credit card or payment details. All sensitive payment data is handled exclusively by our certified payment processors.
For more information on how we handle your personal data, please see our Privacy Policy.
Payment Confirmation
After your payment is successfully processed, you will receive an order confirmation email containing all relevant order details. If you do not receive this email within 30 minutes of placing your order, please:
- Check your spam or junk folder.
- Verify that the email address entered at checkout is correct.
- Contact us at support@novastila.com or via our website chat if the issue persists.
Failed or Declined Payments
If your payment is declined or cannot be processed, we recommend:
- Double-checking your card details (card number, expiry date, CVV).
- Ensuring your card is authorised for online purchases.
- Verifying that sufficient funds are available or that your spending limit has not been reached.
- Trying an alternative payment method.
- Contacting your bank or payment provider if the issue continues.
If you continue to experience difficulties, reach out to us at support@novastila.com or via our website chat and we will do our best to help you complete your order.
Currency & VAT
All transactions on our website are processed in GBP (£). All prices displayed are inclusive of VAT where applicable, in accordance with UK pricing regulations.
If your bank or payment provider applies currency conversion fees or international transaction fees, these are entirely your responsibility and outside our control.
Payment Disputes & Chargebacks
If you notice an unauthorised charge or discrepancy related to a Novastila order, please contact us first at support@novastila.com or via our website chat before initiating a chargeback or dispute with your bank or payment provider.
We are committed to resolving all payment issues quickly and fairly. Initiating a chargeback before contacting us may delay resolution.
If your issue cannot be resolved directly with us, you may contact:
- Citizens Advice: https://www.citizensadvice.org.uk
- Financial Ombudsman Service: https://www.financial-ombudsman.org.uk
Customer Service
Email: support@novastila.com
Monday – Friday: 8:00 AM – 6:00 PM (GMT+1)
Saturday – Sunday: 8:00 AM – 4:00 PM (GMT+1)
Company Information
Store name: Novastila
Registered address: 25 John Martin St, Haydon Bridge, Hexham NE47 6AB, England, United Kingdom
Email: support@novastila.com
Related Policies
Terms of Service | Shipping Policy | Return & Refund Policy | Privacy Policy