We process all orders within 1–2 business days from the time of purchase. You'll receive a confirmation email once your order is being processed.

After processing, delivery within the United Kingdom typically takes 4–6 business days. The total estimated delivery time is 5–8 business days. Visit our Shipping Policy for full details.

Yes! We offer free shipping on all orders within the United Kingdom.

Orders placed before 4:00 PM (GMT+1), Monday through Friday, are eligible for next-business-day processing. Orders placed after 4:00 PM or on weekends are processed the next available business day.

Yes. Once your order has shipped, you'll receive tracking information by email. You can also check the status at any time on our Order Tracking page.

If your order has not yet been dispatched, please contact us immediately via our website chat or at support@novastila.com. We'll do our best to update the address, but changes cannot be guaranteed once processing has started.

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect, return and re-shipping costs may be deducted from your refund where applicable.

You may request a return within 30 days of delivery. Items must be unworn, unwashed, and undamaged with all original tags and packaging intact. See our Return & Refund Policy for full details.

Yes. Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order within 14 days of receiving your goods without giving any reason. Our 30-day return window exceeds this legal minimum.

Yes, provided they are unworn and in perfect condition — soles must show no signs of use whatsoever. Shoes must also be returned in their original box. Shoes showing obvious signs of wear are not eligible for return unless defective.

1. Contact us via our website chat or email support@novastila.com with your order number and reason for return.
2. Wait for our confirmation and return instructions by email.
3. Pack the item securely in its original packaging where possible.
4. Ship to our returns address and share your tracking number with us.

Once your return is confirmed, send your item to: Novastila
25 John Martin St
Haydon Bridge
Hexham NE47 6AB
England, United Kingdom

If the item is damaged, defective, or incorrect, we will cover the return shipping cost. In all other cases, return shipping is the customer's responsibility. Estimated domestic return shipping costs within the UK range from approximately £3 to £10 depending on carrier and package weight.

Once we receive and inspect your return, we will process your refund within 5 business days to your original payment method. Please allow an additional 3–5 business days for your bank to process the transaction.

No. Custom-made, personalised items and items marked as final sale cannot be returned under any circumstances.

Novastila offers women's fashion including blouses, jackets, t-shirts, and shoes.

We do our best to represent our products as accurately as possible. However, slight variations in colour or appearance may occur due to screen settings, lighting, or production tolerances. These do not constitute a defect.

We do not offer a separate commercial warranty. However, under the Consumer Rights Act 2015, you are entitled to goods that are of satisfactory quality, fit for purpose, and as described. If your item arrives defective or not as described, contact us within 7 days of delivery and we will make it right.

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• PayPal

For more information, visit our Payment Policy.

Yes. All payments are processed through secure, encrypted providers compliant with PCI-DSS. Our site is protected by a valid SSL certificate. We never store your full card or payment details.

All prices are listed and charged in GBP (£), inclusive of VAT where applicable.

Please check that your payment details are correct and that your card is authorised for online purchases. If the issue persists, try another payment method or contact your bank. You can also reach us via our website chat or at support@novastila.com.

Contact us within 7 days of delivery via our website chat or at support@novastila.com with your order number, a description of the issue, and clear photos of the item and packaging. We will cover return shipping and offer a replacement or full refund.

We're sorry about that! Contact us via our website chat or at support@novastila.com within 7 days of delivery with your order number and a photo of the item received. We'll arrange the correct item or a full refund at no cost to you.

You can reach us via our website chat (look for the chat icon in the corner of our website) or by email at support@novastila.com. We aim to respond to all enquiries within 24–48 business hours.

• Monday – Friday: 8:00 AM – 6:00 PM (GMT+1)
• Saturday – Sunday: 8:00 AM – 4:00 PM (GMT+1)

Enquiries received outside these hours will be responded to on the next available business day.

All our policies are available here:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Payment Policy